Our technical team strives to offer fast, efficient and professional support to our ePigeon products.

Please check if your question has already been answered in the FAQ and contact us if you need further assistance.

ePigeon Instant Messaging FAQ

Question What do I need to install for a small network?
Answer You need to install 1 server and 1 client module per workstation.

Question Can we send a message from one client to another client if you don't have the server installed?
Answer No. Because you have delivery options, the server should be aware of who has received the message and who has not.

Question What are the prices of the different modules?
Answer You only pay for the connections, 1 license per connection. All ePigeon components are free of charge. Except for the old remote generators which use a separate TCP port, every component will use a license. The licenses are sold in packets of 10 and 100. An unlimited license is also available.

Question Are there any hidden fees?
Answer No. You buy the number of licenses you need. There is nothing else to pay.

Question What is the support cost?
Answer We offer free fast email-based support.

Question We have a mix of OS within our network. Will all modules work on all of them?
Answer The system works with any Win32 operating system, starting with Windows 95. However, it is better if the server runs as a service (Windows NT, Windows 2000, Windows XP, Windows 2003).

Question Can the client be completely invisible only displaying the messages?
Answer No. An icon will appear in the Windows status bar. You cannot hide this icon, as it enables you to access the various system functions and lets you know the connection status to the ePigeon Server (green = connected, red = disconnected). However, the functions accessible to users can be considerably reduced with the help of policies.

Question I am looking for a program that will send messages at half-hour intervals. Will your product allow me to set a message schedule once and have the same message sent several times a day, day after day?
Answer Yes. Among the available properties, you can create messages to be continuously repeated at intervals varying of 1 minute and 99 years – or each time the Client logs-on to the system! You can set an expiry date for the message.

Question Can the client run as a service under NT based OS?
Answer No. Because the client should know who is logged in and to which groups each client belongs to.

Question How secure is your system?
Answer ePigeon is an internal communication system. Security from bugs outside your network is handled by your firewall.

Question Do we need internet access?
Answer No. This is not an internet-based messaging system.

Question Do you support silent installation?
Answer Yes. You can install and configure the ePigeon clients silently in the background. The user will not even know you are installing the software.

Question Can we send a message to our domain groups?
Answer Yes. NT and AD domain groups are supported. However. if your company has set several domains, only one of these will be used, based on the first primary domain controller found.

Question Is there a limit as to how many characters can be sent in one message to the client?
Answer Yes. The number of characters is limited to 2048, because the text is displayed in a scrolling banner.

Question Do you have a scheduling feature that will allow users to create messages for future delivery at a specific time?
Answer Yes. Using scheduled delivery mode, you can specify the time and date for the delivery of your messages.

Question Is it possible to identify users with higher rights?
Answer Yes. ePigeon Instant Messaging is based on roles. There are four roles: User, Postmaster, Packager and Administrator. Only members with User roles are subject to policies, and it is possible to define particular policies for individual users.

Question Who can use the Administration Interface?
Answer Access to the administration interface is governed by the user policies in force. If so enabled by the policies, users can manage their own messages.

Question Is it possible to send files?
Answer It is possible to link a document to a message. The type of message linked is, however, limited by the applicable policies – except for members with Packager or Administrator roles. Please note that the file is not physically included in the message or saved in a database. It is just a link. The file has to be located in a shared directory where all users have at least read-only access.

Question What rights do "Postmasters" have?
Answer Postmaster can manage all messages generated by all users.

Question What rights do "Packagers" have?
Answer Packagers can manage all messages generated by all users, and they can also create packages. Packages are special types of messages including a linked document of any kind, including executable files. Packages can therefore be used to send installation software and updates.

Question What is the difference between the trial version and the official release?
Answer There is no difference. The trial version is in fact a free version which is only limited in terms of the number of clients permitted (up to five). However, you can obtain an activation code valid for 120 days to remove this limit on the number of clients. You can therefore try out the product across your network for a period of 120 days.

Question Does the ePigeon system use Windows messaging service or does it have its own protocol?
Answer The ePigeon system has its own protocol over TCP/IP.